Well, I can understand the need to for each of us to form our own opinion about BD, but we do need to consider how they have dealt with other customer interactions, along with the situations on twitter (those jokes, just icky), the forums, and tickets among others. Our interactions are not in a vacuum of just the company and the royal we. Like how we wouldn't buy toys form a toy company that openly endorses seal clubbing for example, in my super evil corporation caricature. I wouldn't want to buy toys from that company, even if they had rad toys at a even more radical price. Not that BD is like THAT of course.
I don't believe that BD is trying to be malicious. They just aren't very..... careful or thought-out about their actions? I guess I could say? I think BD is still a young company that has pretty big britches to fill. Thus there are gaps in service that most of us as customers have issues with (such as sensitivity), but at least recently BD has not been very great at handling customer complaints/issues. I don't like blatantly badmouthing them either, so I want to give them the benefit of the doubt. I don't think people working at BD are evil, it is just a company of people that isn't really be handled spectacularly. Hopefully they will take notice and try to improve their standards. I think the hard thing for me personally, is that I don't see them actively trying to improve, or at least these improvements are not clear.
tl/dr: consider other people's experiences too when judging. Even if there are problems, BD is not evil, but they have do have problems I hope they can improve on.
Last edited: Oct 21, 2014
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