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What has been your experience with wait time for custom orders?

Discussion in 'Help, Questions and How-To's' started by SluttyFox79, Feb 15, 2019.

  1. SluttyFox79

    SluttyFox79 Member

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    I ordered a medium Tucker almost 3 months ago, it was Dec 31, so literally last year lmao. I'm usually pretty patient and chill, but im starting to get a little impatient now. Anyone usually wait this long? Each time I've checked it's still in processing, and Customer Service wasn't much help, but I've never waited more than a month for any of my other custom toys....
     
  2. PleasingPleasures

    PleasingPleasures Collection builder

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    Dec 31st to Feb 15 is about a month and a half, not 3 months. Customs are taking up to 12 weeks as BD is backed up since Black Friday. My last custom that I ordered on Nov 28, was just shipped. It also depends on what model you chose, as certain models are more popular and there is a longer wait time.
     
    Feverdream likes this.
  3. Sage

    Sage New Member

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    Are wait times getting longer? If so I'm concerned. I don't want to wait several months if I go to order again. The last time I ordered was sometime last September. I don't remember exactly how long I waited but it was over a month for a medium Austin w/ a cumtube.
     
  4. Feverdream

    Feverdream Well-Known Member

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    I don't think the wait times are getting longer. Over on the BD forum, someone posted that a custom Mini shipped after like 2 weeks. I think it really depends on what time of year, and whether you order a popular toy that other people are also ordering.

    The original poster ordered something at the height of the holiday season, right when BD people are probably getting vacation time and after the big year-in-review sales. All those things are probably winding down now, so wait times should be normal (one or two months, depending on what you order).
     
  5. sugarbear1224

    sugarbear1224 New Member

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    I custom ordered 16 different styles between Jan 17- Mar 12 for the lady and I. Naturally I would expect the more recent ones wouldn't be complete, but the 6 I ordered on the Jan date still have not shipped. A couple of considerations are that they are mostly either natural or signature colors (with a few custom), some have soft/hard firmness splits but most are medium or soft, sizes ranging between mini-large (most being medium) and they all have cumtubes so yeah it should probably take more time.

    But still, its taking a while. At this point im on my way to the 9 week mark on my first 2 orders of six and also have heard nothing from the other orders of three I put in at 2-3 week intervals. Email responses are taking about 2-5 days, but only one of those where about these orders. The others were for other products ordered on clearance. Considering the picky options I have submitted im trying to not be too bothersome, but will probably last another week or two till I start emailing about them again.

    Just to be clear these are all Bad Dragon toys. Ones I have ordered on Etsy take about 2-3 weeks.
     
    Last edited: Mar 17, 2019
  6. Sage

    Sage New Member

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    Woah, I've never heard of an order taking upwards of 9 weeks! I'm really sorry to hear it's taking so long ugh. Makes me wonder about the order I placed this morning.. hope I don't have a similar waiting period.
     
  7. Jjdaniels

    Jjdaniels New Member

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    I order Ika sheath January 27th and it has not shipped yet. I will say that this has been the longest I have waited for a toy . The others where around 4 weeks. So we will see what happens. I'm sure it will be worth the wait my wife is looking forward to this one.
     
    Last edited: Mar 19, 2019
  8. sugarbear1224

    sugarbear1224 New Member

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    My first custom order of 3 just got a shipping notification Monday. (YAY!). I will update how long the following orders take in the coming weeks.

    Also I grabbed some clearance ones on the Friday before and they shipped on Monday also.
    They all show up on this Thursday via the standard shipping method (UPS), so at least that wont take so long

    Update: Shipment number 2 on the way. Looks like to sum everything up the orders were made and shipped out ust shy of 9 weeks.
     
    Last edited: Mar 21, 2019
  9. Sage

    Sage New Member

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    Y'all I feel blessed. My order shipped after just 1 week and a day! 3rd Kind Flint and Janine plush are on their way :D
     
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  10. Jjdaniels

    Jjdaniels New Member

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    My order is arriving today took longer than others 8 weeks but that is ok, in this I want it now world it's ok to have some patience for a quality product , hand made
     
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  11. Trixxxy

    Trixxxy Kimora Wolfe

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    I ordered a custom Nova from BD BEFORE Black Friday in 2018 and it took me like 3 months to get my toy. My toys from the Black Friday sale took like 2 weeks.
     
  12. Xyrox

    Xyrox New Member

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    Custom Toys

    Their wait times are a joke, they have horrible customer service. Their company being filled with so many inconsistencies creates a horrible experience for the customer. This will be the longest i ever waited for a toy from any high quality vendor who does custom orders. This is a company that got too big for their own good. I've been fucked so many times by them i won't even need a toy for it anymore. If you order from them prepare for 3-4 month wait times while they crank out ready mades and your order sits.
     
    HazetheFox likes this.
  13. HazetheFox

    HazetheFox Fox butts Staff Member

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    In my opinion if your business doesn't have good costumer service then your business is trash.
     
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